FREE SHIPPING ON U.S. ORDERS $75 OR MORE
With a minimum purchase of $75 or more at NapturalQueenHairCare.com, shipping is no cost to you. This applies only to Priority Mail by USPS.
* You must purchase a total of $75.00 worth of merchandise before taxes, shipping and handling. No price adjustments on previous purchases. Offer is non-transferable. Valid on standard U.S. priory mail shipping to U.S. delivery addresses. Not valid for international delivery addresses or U.S. territories. Only available on NapturalQueenHairCare.com. Terms subject to change without notice. Effective November 14th, 2019, 12 pm HST.
Please be sure to provide the correct and full address of where you would like your order sent. Remember to fully spell out everything in your address and note any apartment, suite, or office number. This will help to prevent any errors in shipping.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We ship domestically via the United States Postal Service Priority Mail and Internationally Via DHL Express.
Please allow 3-5 days for processing. Once processing is complete, your order will be shipped within 1-2 business days.
Shipping during sales and especially holiday sales may be delayed 5-7 business days.
Once your order ships you will receive an automatic confirmation email with your tracking number. Usually we ship with USPS which takes 3-5 business days in the US and 7-10 business days internationally via DHL Express. Unfortunately, we do not have control over how long the carrier takes to get it to you after it leaves our location. Please contact them and hold them responsible for any package delays.
We ship Internationally via DHL Express. We are not responsible for your countries customs handling or tax charges. They are completely separate and we cannot determine what those charges will be if any. Due to the Customs handling processes, some customers may experience delayed deliveries.
All orders are processed and shipped Monday-Friday, excluding major holidays within the United States. These major holidays include:
- New Year's Day -January 1
- Martin Luther King, Jr. Day- January 20
- Memorial Day- May 25
- Independence Day- July 4
- Labor Day- September 7
- Columbus Day- October 12
- Veterans Day- November 11
- Thanksgiving Day- November 26
- Christmas Day- December 25